Refund Policy

At Lily Land, each product is made to order specifically for you. Because of this, we are unable to accept returns, exchanges, or cancellations once an order has been processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at info@lilylandstore.com.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Once reviewed and approved, we will send a replacement at no additional cost.

Size Information

Please review the size chart carefully before placing your order. We cannot offer refunds or exchanges for incorrect size selection.

Shipping Delays

We are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

If you have any questions regarding your order, please contact us at info@lilylandstore.com and we'll be happy to help.